Unfortunately no. Since every item in our shop is personally hand made all sales are final. If you have concerns please e-mail us at lvlupdesignsco@gmail.com

There is no set shipping time frame for orders. Each order depending on the size and weight will vary in shipping options. When you fill out the custom order form we will always get back to you and be very clear about shipping costs and expected delivery dates. If you have any specific questions regarding your order shoot us an email.

If your package is missing or never arrived please contact us at lvlupdesignsco@gmail.com.

If you missed your pre-order pick up then make sure to email us. We will work with you to ship the item to you, but there will be an extra charge for shipping applied.